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YITH Live Chat (Premium Plugin):
With YITH Live Chat, users can make their questions and solve their doubts immediately. This helps in erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store. With the chat, users will have direct contact with the salesperson, establishing a trusting relationship. They can then be persuaded to come back as there will always be someone for them, ready to listen and help.
This is why YITH Live Chat is the best way to nullify the indecisions of your users. They are convinced to buy straight away.
This plugin owes its effectiveness to the fact that it’s simple and easy to access. You will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers. Thanks to a simple and clean instant messaging system which will help them keep prompt communication with customers.
Customers are going to be displayed as a simple form that will direct them to the live chat. This happens as soon as they entered their personal data. The data will be such as their email address, starting the communication with the operator right away.